Guidance is also available on how allied health professionals can deliver services in government-funded aged care settings. Under the regulatory model, allied health professionals can choose to work in the sector as a registered provider, associated provider or an aged care worker.
Program details and registrations will be announced soon.
Associated Provider Toolkit
The Associated Provider Toolkit is a practical resource designed to support Registered Aged Care Providers in demonstrating due diligence when onboarding and managing associated providers in line with the Aged Care Act 2024, the strengthened Aged Care Quality Standards, and related program requirements.
This toolkit is intended as a flexible resource that can be adapted to suit each provider’s governance framework, service model, and risk profile.
The toolkit includes:
An overview of legislative and regulatory expectations for managing associated providers
Sector-wide obligations applicable to all associated provider agreements
A suite of practical tools to support selection, onboarding, induction, and ongoing monitoring
Guidance on conducting file audits, workforce credential checks, training reviews, and collecting client feedback
Templates to promote clear communication, consistency, and audit readiness.
“communicate regularly, and at least monthly, to the persons mentioned in paragraph (c) and subparagraphs (d)(i) and (ii) that disclosures that qualify for protection under section 547 of the Act are welcome”.
The Department of Health, Disability and Ageing have released a new Inclusive aged care booklet. This new resource provides essential information to help aged care providers deliver culturally responsive and inclusive services to older people from diverse backgrounds.
Build Staff Skills to Meet the New Strengthened Aged Care Standards
The Aged Care Act 2024 brings stronger requirements for workforce competence, person-centred care and quality outcomes. Is your team ready?
From November 2025, you'll be expected to demonstrate that your staff are trained and equipped to deliver dementia-capable care-now a key compliance and quality assurance requirement.
Dementia Essentials provides the foundational skills your team needs. This nationally recognised training program from Dementia Australia equips staff with practical, evidence-based skills to communicate effectively with people living with dementia, understand and respond to changed behaviours, and apply best-practice care to improve quality of life.
Course details:
Cost: free (course is fully funded)
Face-to face: 1 day per week over 2 weeks (or 2 consecutive days for rural and remote participants), plus two weeks assessment time
Online: 6 weeks, plus 1 week to submit assessments
Suitability: all care staff working with people living with dementia
Eligibility: participants must be working with people living with dementia in a professional capacity.
A free workshop and networking event hosted by Carers Victoria and the Grampians Sector Development Team.
About this event:
This session will focus on building your understanding of unpaid carers in our community, exploring the issues impacting on their caring role and what key services are available to support them.
Topics include:
Carer awareness – the carer landscape, themes and challenges faced by carers, including in the current aged care context
Carer supports – referral options, services available to unpaid carers
Implementing Carer Aware – exploring ways to support carers within your service and within your broader organisation.
A networking opportunity and complimentary lunch will follow the workshop.
Please advise of dietary requirements when registering.
When:
Wednesday 25 Feb 2026
10.00am - 12.30pm (AEDT)
Who should attend:
This workshop is designed for organisations and staff working under the Commonwealth Home Support Programme (CHSP). It is also relevant to the broader aged care sector and its workers.
Organisations that support unpaid family and friend carers are also welcome to attend.
This program is supported by the Australian Government.
Join us for a 90-minute webinar where Enkindle Consulting will facilitate a session unpacking the new Supporter Framework under the Aged Care Act 2024.
During this session, we will:
Provide an overview of the framework and how it will work
Unpack the key actions or responsibilities of providers in the Supporters Framework and how it differs from other nominee and decision-making roles
Consider practical implementation actions required to implement the framework within the organisation practices
Identify key stakeholders that are impacted and consider change management tools such as a communication plan to support implementation.
Who should attend: CHSP Executives, Senior Managers and Team Leaders responsible for governance and compliance under the Aged Care Act 2024.
When: Wednesday 11 March 2026 11:00 AM - 12:30 PM (AEDT) via Zoom.
Thrive, Elevate Your Performance from the Inside Out
This session will be 60min in length and facilitated by Ashley Whitehead from EQ Minds who presented at our May 2025 Best Practice in Ballarat.
The session will cover:
The Power of our Emotions and Emotional Contagion: Exploring how mood and mindset influence teams, and simple strategies to lift team culture and energy
Micro Habits for Mental Health: How small, consistent wellbeing practices, grounded in mindfulness, can help build resilience, reduce overwhelm, and create space to recharge in the midst of busy days
Thrive Through Change: Understanding the emotional impact of change and how to stay grounded through transitions using evidence-based wellbeing tools
Boundaries for Wellbeing: Understanding the role of healthy boundaries in protecting energy, reducing compassion fatigue, and improving communication.
When: Thursday 19 March 2026 @ 10-11am (AEDT)
Target Audience: Suitable for all CHSP Service provider staff from front line staff right through to Executive and Board. There are no attendee limits.
We know there has been a lot of challenges since the new Act commenced and we'd like to take the opportunity to commend you all on your hard work and dedication to your clients! Please remember we are here to assist with any queries or concerns. Please contact our team at sectordevelopment@bchc.org.au
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