The Prime Minister's address to the nation acknowledged fuel supply and cost pressures caused by the conflict in the Middle East.

We understand that aged care providers and workers are concerned about how this may impact their services and work. The National Fuel Security Plan is in place to respond to these impacts.

Fuel continues to arrive in Australia. The government is working with industry to reduce supply chain disruptions and ensure fuel gets to where it is needed, particularly in regional areas.

We'll continue to closely monitor the situation and provide information as it becomes available.

For aged care providers

If you're experiencing immediate service impacts, contact our Local Network for support and advice:

• ACT office - Engagement.NSWACT@health.gov.au
• NSW office - Engagement.NSWACT@health.gov.au
• NT office - EngagementNT@health.gov.au
• QLD office - Engagement.QLD@health.gov.au
• SA office - Engagement.SA@health.gov.au
• TAS office - TAS.Office@health.gov.au
• VIC office - VIC.Office@health.gov.au
• WA office - Engagement.WA@health.gov.au

If you require financial viability or business support, you can seek assistance through: Financial viability and capability support for aged care providers.

For older people receiving aged care

Please advise older people in your care to contact My Aged Care on 1800 200 422 if they need support.

My Aged Care is open:

• Monday to Friday, 8:00 am to 8:00 pm
• Saturdays, 10:00 am to 2:00 pm.

This number is free to call from Australian landlines and some mobile phones.

Commonwealth Home Support Program (CHSP) providers should now be recording their clients' My Aged Care IDs in the Data Exchange (DEX).

This is a legislative requirement under the new Aged Care Act to ensure government-funded CHSP services are provided to approved clients.

If you are not yet recording this information in DEX, you must ensure your IT systems are ready to support this requirement as soon as possible. This will be mandatory from 30 June.

Read more about DEX reporting changes HERE.

The Department of Health, Disability and Ageing are working to create a better-connected care network that is consolidated, sustainable, and contemporary.

Tech Talk is a webinar series for the sector and IT professionals on the Department's digital transformation work.

Join the conversation about digital transformation.

When:
Wednesday 13 May
2pm-3.30pm

Register at the link below:
Microsoft Virtual Events Powered by Teams

Providers can now use Services Australia's Aged Care Provider Portal (ACPP) to manage more administrative functions for Support at Home, residential aged care and transition care, including:

• submitting additional aged care forms
• completing a wider range of tasks
• uploading supporting evidence for 'Late Reporting of Care Recipient Events'
• uploading documents under a new category 'Document lodgement authorised by Services Australia'
• updating 'A' user contact details.

For technical support, call the Services Australia aged care provider enquiry line on 1800 195 206.

Learn more HERE.